| IMPORTANT – Before beginning the download
process make sure you EXIT all other
programs. |
| For example, it is extremely important to close any ANTIVIRUS
programs (i.e. Norton Utilities, MacAfee, Doctor Watson) before
downloading Netscape. Disabling the virus program (an option
selected from within these software packages) is NOT sufficient as
this may cause the download file to be corrupted.
|
| 1. |
What is
Encryption? |
|
Encryption is the process of converting information into a
more secure format for transmission. This means that plain text is
converted to a scrambled code while transmitted, and then decrypted
back to plain text at the receiving end of the
transmission. |
| 5. |
What other help can I
get?
|
|
If you
have read through this site and are still having problems, and would
like assistance with downloading 128-bit encryption, please
call our Help Desk. |
| 6. |
How long will it take to
download?
|
|
IE requires a small file to be downloaded and as a rule of
thumb takes just a few minutes. Netscape requires the whole browser
to be downloaded unless you are a SmartUpdate client. You can find
out the average time it takes to download each product by looking it
up in the download specs for the product on the Overview of Products
page. As a rough guide for Netscape: |
|
- T1/T3: several
minutes
- Cable Modem
about 15-30 minutes
- 33.6K or 56K
Modems: 1.5 to 3 hours depending on server occupancy.
- 28.8 or lower: 3
to 5 hours
- Use a quality
anti-virus program as often as possible, and update it regularly.
|
| 7. |
What is Netscape
SmartUpdate?
|
|
SmartUpdate is a service provided by Netscape that allows you
to ensure that you have the newest version of Netscape on your PC.
|
|
|
Special note for Communicator users: If you are using
Netscape Communicator you must ensure that you download a new
version of Netscape Communicator and not Netscape Navigator.
Otherwise you will lose your e-mail, bookmarks, and newsgroups.
Netscape Navigator is a stand-alone product. No e-mail and newsgroup
viewers are included. |
| 8. |
What if I lose my connection during the
download process of Netscape?
|
|
Sometimes when downloading the Netscape
Communicator/Navigator software you may come across certain issues
with your Internet Service Provider (ISP). Some Providers have an
Inactivity Timer set up on their end. What basically happens is that
if there is no activity for a certain amount of time you will get
disconnected from your Internet Service Provider and hence your
download will be aborted. At this time there is nothing TD can do
about this situation. We suggest you contact your Internet Service
Providers for help on the Inactivity Timer issue. In addition, if
you are cut off because of an Inactivity Timer issue, you will have
to start the download process again from the
beginning. |
| 10. |
Netscape and Norton
Antivirus?
|
|
If you use Norton Antivirus on your computer, you must shut
it down BEFORE attempting to download Netscape
Navigator/Communicator. Disabling the Antivirus program will still
cause errors. You must close the software – disabling is not
sufficient. |
| 11. |
What else is TNS Smart Network
Inc. doing to protect my privacy on the
web?
|
|
TNS Smart Network Inc. has firewalls and other internal
encryption techniques. A firewall is essentially an electronic
boundary that prevents unauthorized access to certain files. We also
regularly monitor internal systems for security breaches and are
always keeping up with the latest security and encryption
technology. In addition you will be logged out of WebMon if there
has not been any activity for 120
minutes. |
|
12. |
What is the difference between 128 and
40-bit encryption?
|
|
128-bit encryption provides a significantly greater amount of
cryptographic protection over 40-bit encryption. 128-bit and 40-bit
encryption refers to the size of the key used to encrypt the
message. Roughly speaking, 128-bit encryption is STRONGER
(309,485,009,821,345,068,724,781,056 times) than 40-bit encryption.
40-bit encryption is not considered "strong" security in the
cryptographic community. |
|